What to do if psn does not work. PSN login error on PS4. Correcting the network settings of the router and PS4

Or PS4 online, buy games from the PS Store, and more. Therefore, many are very upset when their console, for unknown reasons, does not connect to the Playstation Network. Let's try to figure out why this happens.

How to solve the problem when you can not connect to the PlayStation Network.

What does it look like? We click on the PS Store icon or even just log in, after which the message appears: "Unable to sign in to PlayStation Network". In some cases, error codes are indicated. The user may also see: "You have been logged out of the PlayStation Network." This happens on both PS3 and PS4.

As a rule, most of the login problems are due to incorrect network settings. This applies to both the router and the set-top box itself. First of all, check the Internet connection from different devices. If you can’t connect only with Playstation, then the point is in it, and not in the absence of the Internet.

TP Link router

The system sometimes does not enter the "Network" due to an incorrectly configured connection to the router. Most often, this method works if you connect through a TP Link router. But it is possible that it is suitable for other devices.

First, check if you can enter the Playstation Network by connecting not via Wi-Fi, but via an Ethernet cable. If this is how it works, it's because the wireless connection is configured incorrectly.

After that, try to go to PSN again. Most likely everything will work.

DNS

Sometimes it helps to change the default DNS to the public one provided by Google. To do this, go to the settings again, find the same WAN tab and set the DNS parameters: 8.8.8.8 and 8.8.4.4.

Connecting to the PlayStation Network is necessary for the correct operation of games on PS4 and the system as a whole. If the PS4 is unable to connect to the PSN servers, then the application may: not launch at all, not work online, not update.

A permanent online connection to the PSN servers can be called a prerequisite for many games. Errors that occur can be resolved quickly without losing access to community and networking opportunities for a long time.

First you need to check if the PlayStation Network itself is working. You can do this from any device at status.playstation.com . If the service is not working, you should just wait and do not touch the settings.

Causes of connection error with PSN

If the PlayStation Network stopped working unexpectedly and for no apparent reason, it is better not to go into the settings, but to wait a few hours. Technical work, accidents, temporary server failures, software updates, errors with providers, DDoS attacks - there are enough reasons why the PSN network may not function for some time.

PS4 at this point will issue one of the following errors:

1. Failed to connect to the server to check the license.
2. Failed to connect to PSN within the specified time (CE-33987-0).
3. Cannot connect to the server (NW-31201-7).
4. Failed to connect to the server. There may be a network connection problem, or the PlayStation Network or service provider's server may be temporarily busy (WV-33898-1).

If the problem appeared initially or after resetting / changing the settings of the TV or set-top box, then it makes no sense to wait for an independent solution to the problem. You should either reconfigure your PS4 system to connect to the internet and PSN and try to determine the cause of the problem.

Setting up a Wi-Fi connection

Connecting your PlayStation 4 to the Internet using a wire can eliminate a number of problems that arise when connecting via Wi-Fi. Nevertheless, it is extremely inconvenient for most users to pull the cable to the set-top box, especially if such an arrangement was not planned during the renovation of the apartment. For this reason, you should first try to establish an over-the-air connection - modern Wi-Fi routers can handle the set-top box without any problems. Older models may give errors and do not guarantee a stable connection to the network and PSN, and also have a slow speed.

Setting up a wireless network connection:

1. Go to the PS4 home screen.
2. Select "Settings" - "Network" in the top menu.
3. Select the item "Establish an Internet connection".
4. Select a wireless connection from the LAN/Wi-Fi options.
5. Select the type of connection: simple or special.

In the usual case, you should choose a simple mode: PS4 itself will find all available networks in range, after which it will prompt you to select the one you need from the list. A lock icon is drawn near password-protected networks - the security code for WPA, WPA2 and WEP networks is usually written on the back of the router, or is set by the user / administrator when laying the network.

Special mode also searches for networks and allows you to select any to connect to. The difference is that in special mode, the following parameters can be configured:

1. IP address.
2. DHCP hostname.
3. proxy.

It is undesirable to touch these settings without having the appropriate knowledge. It is better to select the simple mode so that the system determines all the information itself. If your PS4 is successfully connected to the internet via Wi-Fi, the system will prompt you to test the connection. You need to click on the proposed "Test Internet Connection" button to perform a test and complete the setup process.

Please note that an internet connection does not mean a connection to the PlayStation Network. You must log in to your PSN account using your username and password.

For this you need:

1. Sign up for a PSN account (can be created directly from PS4 when you first sign in).
2. Go to settings on the main screen of the PlayStation 4.
3. Select > [Sign in].

If the connection fails, you should try an alternative option - connecting to the Internet via LAN.

Setting up a wired LAN connection

On the PS4 system, connecting to the Internet via a wire works in a completely different way than via a wireless Wi-Fi network. Wired network access provides a high connection speed, and also allows you to get rid of errors and lack of connection associated with an outdated model of Wi-Fi router.

Connecting PS4 via ethernet cable:

1. Go to the main screen of PS4, go to "Settings".
2. Select "Settings" - "Network" - "Set up an Internet connection".
3. Select "Use a LAN cable" from the options provided.
4. Select one of the connection modes - simple or special (by default, you should select simple mode).
5. If everything is done correctly, the system will prompt "Check Internet connection" and complete the network setup.

As in the case of a wireless Wi-Fi connection, a special connection mode will allow you to specify an IP address, DHCP, DNS, MTU and specify proxy settings. For an ordinary user, these settings are unnecessary, and it is not recommended to climb into them without the appropriate skills. It should be understood that connecting a PlayStation to the Internet does not in itself guarantee normal access to PSN, as the PlayStation Network servers may not be available on their own.

PS4 failed to connect to the server: solution

If the initial setup for LAN/Wi-Fi Internet access was done correctly, but the PS4 is still unable to connect to the server, you should try to find a solution from the list below.

The most common problems and solutions:

1. PS4 Remote Play not connecting. Remote playback only works with a sufficiently high internet speed. If the system fails to connect, most likely there is simply not enough speed.
2. No Wi-Fi connection. Try to connect via cable. If it helps, the old router needs to be replaced with a new model. With ZyXEL Keenetic (ZyXEL Keenetic II) routers, new Asus and similar models in terms of characteristics and cost, there are no such problems.
3. If replacing the router is not suitable, or if this model worked previously, you can try updating the router firmware.
4. For new models of routers, temporarily disabling the 5 GHz band can help. You should disable it completely or try to connect via a standard 2.4 GHz channel.

Nothing helped? Do not despair, you can try to reset the settings sequentially and try to connect again:

1. Reboot the PlayStation 4 system.
2. Reboot the router. Check if network access works on other devices. If it works but PS4 won't connect, try connecting via cable.
3. Reset all router settings, re-establish the connection according to the instructions (Settings - Network - Establish an Internet connection). You may need instructions from the manufacturer to set up your router.
4. Update the router software, especially if the model is old and has not been updated before.
5. Check internet connection. If it is still not there, check if the following ports are blocked by a firewall or other programs: TCP: 80, 443, 3478, 3479, 3480, 5223, 8080; UDP: 3478, 3479 These ports are used to connect to PSN.

Remember to check the status of the service in [Settings] > [Network] > [Check status of PlayStation™Network services]. If the whole network is not working, no dancing with tambourines will help. You can also check the network health status at status.playstation.com from any device, phone or computer.

PS4 owners are in for a real treat in 2019, at least in terms of exclusive games. The most significant of them are already preparing for release. In 2019, you will definitely not regret that you have purchased a set-top box.
It's been 5 years since the PS4's release date, and its popularity is on the rise. It breaks records in sales, which recently exceeded 86 billion consoles (which cannot be said about the Xbox 360). 5 years is quite a long time, there are suspicions that the console will last no more than 2 years. Moreover, there are many rumors and speculation that in 2020 the company will introduce a new model - PS 5.
Wait at least another 2 years, which means there will be plenty of PS4 exclusives ahead. Some of the novelties of 2019 are considered the most anticipated in recent years. Naughty Dog is finally releasing a sequel to The Last of Us zombie action, and Hideo Kojima has promised to release Death Stranding, his first title since leaving Konami. So the new year will pleasantly surprise all PS4 owners.
Days Gone
Release date: April 26, 2019
Developer: SIE Bend Studio
Publisher: Sony
It may seem that the topic of zombie games is over, especially considering that The Last of Us 2 has overshadowed most of them. Nevertheless, fans of the genre should definitely visit another post-apocalyptic world. Days Gone is a survival adventure game with horror elements. An ex-criminal becomes a bounty hunter in a world ravaged by a pandemic - an epidemic that killed almost all of humanity and turned the survivors into zombies. And these zombies are rapidly evolving. The peculiarity of Days Gone is in changeable weather conditions, as well as the change of day and night, which significantly affects the zombies: in the dark, they become faster and more ferocious, like in Dying Light.
The Last of Us 2
Release date: 2019
Developer: Naughty Dog
Publisher: Sony
Naughty Dog spent the second half of 2018 working on the trailer for The Last of Us 2, including gameplay for E3. It was so good that some professionals began to claim that it was a fake. The developer reassured fans of The Last of us 2 that the gameplay is real. However, the exact release date is not yet known, only the year is 2019. The game takes place in a post-apocalyptic world a few years after The Last of Us. Girl Ellie has grown up and continues to fight zombies alone.
Ghost of Tsushima
Release date: 2019
Developer: Sucker Punch
Publisher: Sony
Imagine that you are the last samurai on the Japanese island of Tsushima during the first Mongol invasion in 1274. This is the introduction to Ghost of Tsushima, the 2019 action-adventure game from Sucker Punch. The game takes you to an endless world where, against the backdrop of historical events, you, in the role of Jin the samurai, must master a new fighting style - the “way of the warrior”. Your mission is to defeat the Mongols in the fight for the freedom of your people.
Death Stranding
Release date: 2019
Developer: Kojima Productions
Publisher: Sony
Despite the fact that there is still no information about the release date of the Death Stranding game, it will 100% appear in 2019. Around her unprecedented excitement, because this is the first game of Hideo Kojima after his resignation from Konami. From trailers and teasers, the game seems confusing and overly complex. However, true fans are looking forward to seeing Death stranding, especially considering what celebrities are involved in it - Norman Reedus, Guillermo del Toro, Mads Mikkelsen and Lindsey Wagner. The plot revolves around the theme of life and death, but the details remain secret for now.

• 6th January
• From

As players use their PS3, players may experience various issues logging into PSN. One of these problems can be connection failure in PS4 - " An error has occurred. You have been logged out of psn (80710016)". This problem causes the console to not connect to the Internet. But experienced players recommend not to despair, because there are a couple of ways to fix this problem.

Solution for error 80710016

First of all, it is recommended to enter the site: https://status.playstation.com/en-ua/. This is the official website of SONY. It indicates the health of the servers. If everything is glowing green, it means that things are going as they should. If not, then you just need to wait, everything will work by itself.

The problem remains, then you should resort to the following:

• Turn off router and PlayStation console from the outlet
• Turn on and check the functionality

This option is more helpful for those who are unable to enter the mode to team game.

Network setting update

Registering new DNS

If it's still not included in PSN, return to the menu DNS settings(complete all points from the first to the fifth). Two sub-sections will open. We change both.

Other solutions to psn 80710016

1. Does the problem keep disappearing? You need to contact your provider. Let them check your IP. Sometimes it happens that it blocks for unknown reasons.
2. Without removing the phone, we turn to SONY. Tech support needs to check your account. But before that, look at the Play Station license. Plus.
3. Go ahead. You need to check the console on another provider. Contact your friends and let them try to connect at home. Provided that everything worked, then you need to look for the reason in the modem and IP.

• remove the modem and plug the Internet cable directly into the set-top box;
• The problem was solved, then you need to check the router for operability.

What should be done with the router? Let's visit the menu first. Connect with a computer. Open the browser and enter: 192.168.0.1 or 192.168.1.1 (only for TP-Link).

1. Enter the login password (by default, we drive in everywhere admin).
2. Looking for updates. Let's try to update.

Open SONY ports

Everything is unchanged. Then follows open SONY ports. In the router, you can do these actions.

1. In the menu we are looking for "Forwarding".
2. "Virtual Servers" and click add. This is at the bottom.

• We enter data. Server port - 80. Internal port - 80.
• In the IP address, specify it from the console. On the PlayStation, open the settings. Here we find "System". In the "information about the system" everything will be.
• We continue to enter data. Protocol - TCP. That's all. We save.

We do the above actions for all ports, but with modified data. You should get the following: for the first - 80, and so on 443, 3478, 3479, 3480, 5223, 8080. The last ones we have UDP 3478, 3479. In the router we are looking for DMZ. Enter the previously received IP again. Reboot the modem and console. Here is an overview video instruction on how to correctly enter Sony ports (watch from 7:10).